Frequently Asked Questions

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Effective Date of Coverage

Event Cancellation coverage will be effective at 12:01 a.m. Standard Time on the date following payment to Us of any required plan cost.

Event Interruption coverage will begin on the later of:
a) 12:01 a.m. Standard Time on the scheduled Start Date shown on the registration forms; or
b) the date and time the Event starts.

Termination of Coverage

Event Cancellation coverage ends on the earliest of:
a) the cancellation by the Insured for an Unforseen event;
b) 11:59 p.m. on the day before the scheduled Start Date; or
c) the date and time the Event Starts.

Event Interruption coverage ends on the earliest of:
a) the date(s) the Event(s) is/are completed;
b) the scheduled End Date; or
c) interruption due to an Unforeseen event.

Can I cancel this Policy?

This Policy may be cancelled for a full refund within 10 days of purchase provided it is prior to the scheduled Start Date and a claim has not been incurred.
After this 10-day period, the policy is non-refundable.

We cannot cancel this Policy before the expiry date. However, in certain circumstances of misrepresentation or non-disclosure, We may declare the policy void.

How do I file a claim?

To make a claim the person making the claim will need to Contact Us at the toll free telephone number shown below. We will then send the claimant the appropriate forms to be completed. The person making the claim must complete the forms and give Us the information required to assess the claim.

Toll free number: 1.855.897.8512

How to Contact Us?

To receive addtional help please contact Optima Insurance Services Inc. at their toll free number shown below, or submit your question through our Contact Us form on this page.

Toll Free Number: 1.855.897.8512

Questions About Registrations?

If you have questions for your registration about the event or technical issues, contact Sports Refund Corp. Address: 1881 Steeles W Ave 406 North York ON M3H 0A1. Phone: 1-800-409-4950

If you have questions about claims contact Chubb Insurance Company of Canada Address: 199 Bay St. #2500, Toronto, ON M5L 1E2, Canada. Phone:

If you have questions about insurance coverage, contact Optima Communications International Inc: 144 Front Street West, Suite 200, Toronto, ON M5J 2L7 Phone: 1-855-223-1932

Questions About Certificates?

Do you have questions about registrations and would like more information? Please reach out to:

Contact Optima Communications International Inc: 144 Front Street West, Suite 200, Toronto, ON M5J 2L7 Phone: 1-855-223-1932

What is Covered?

Event Cancellation Benefit: We will reimburse the full Forfeited Event Cost up to the maximum Limit shown in the Schedule of Benefits, if the Insured cannot attend the Event due to any of the Unforeseen events shown below.

Event Interruption Benefit: We will reimburse the pro-rated Forfeited Event Cost up to the maximum Limit Shown in the Schedule of Benefits, if the insured’s attendance of the Event is discontinued after the Start Date and the insured cannot attend a minimum of twenty-five percent (25%) of the Event Due to any of the Unforeseen events shown below.

Covered Causes:

Loss of life of the insured or an Immediate Family Member;
Injury or Sickness of an Insured which is so disabling as to reasonably prevent the Insured from attending the Event or which results in medically imposed restrictions as certified by a Physician at the time of loss preventing Insured’s completion of the Event;
Injury or Sickness of the Insured’s Immediate Family Member when the Injury or Sickness is considered life threatening, requires hospitalization;
the Insured’s, or parent’s or legal guardian’s if the Insured is a Child, Primary Residence being made Uninhabitable or inaccessible by Natural Disaster; vandalism, or burglary;
the Insured, or parent or legal guardian if the Insured is a Child, has an involuntary employer-initiated permanent transfer within the same organization of 250 or more kilometers which requires the Insured’s Primary Residence to be relocated provided that the employee has been an active employee with the same employer for at least 5 continuous years. Notification of the transfer must occur after the Effective Date and the transfer must occur within 30 days of the Start Date;
the Insured, or parent or legal guardian if the Insured is a Child, becomes legally separated or divorced after the Effective Date which results in relocation of the Insured’s Primary Residence of 250 or more kilometers. Cancellation must occur within 21 days of the legal separation or divorce.

What is not Covered?

We do not pay for any expenses where the circumstances leading to the Event cancellation or interruption are directly or indirectly related to, arising from, caused by or contributed to, by, or associated with any of the following:

a Pre-Existing Condition;
self-inflicted Injuries, suicide or any attempted suicide;
pregnancy, miscarriage, voluntary termination of pregnancy, childbirth or complications thereof;
Mental, Nervous or Psychological Disorders;
elective cosmetic surgery or experimental surgery or treatment;
the use of any drug, poisonous substance, intoxicant or narcotic, unless taken according to the instructions of a Physician;
operation of any motorized vehicle or motor craft while the ability to do so is impaired by drugs or alcohol,or with a blood alcohol concentration in excess of legal limits;
drug or alcohol abuse;
mountaineering where ropes or guides are normally used. The ascent or descent of a mountain requiring the use of specialized equipment, including but not limited to pick-axes, anchors, bolts, crampons, carabineers, and lead or top-rope anchoring equipment;
participation in underwater activities scuba diving;
war or act of war, whether declared or not, participation in a civil disorder, riot, or insurrection;
commission or attempted to commission of a criminal offense by the Insured or an Immediate Family Member;
operating or learning to operate any aircraft, as student, pilot or crew;
air travel on any air-supported device, other than a regularly scheduled airline or air charter company;
any loss that occurs at a time when this coverage is not in effect;
changes in plans by the Insured or an Immediate Family Member, for any reason;
changes in plans by the Insured or an Immediate Family Member, for any reason;
any government regulation or prohibition;
failure of any association, organization or league to provide the bargained-for arrangements or to refund money due to the Insured, unless otherwise covered under this Policy; or
Financial Default.

Do you have a complaint?

If you have a complaint, please click on the link below to review the Chubb Complaints Policy:

Chubb Complaint Policy

Want to know our Privacy Policy?

You may review our privacy policy by clicking the link below:

Chubb Privacy Policy